MHA FP 5010 Assessment 4 Strategic Plan Objectives and Balanced Scorecard
Sample Answer for MHA FP 5010 Assessment 4 Strategic Plan Objectives and Balanced Scorecard
Introduction
In the past weeks, a TOWS analysis was done to find out how well the Angels Home Healthcare Florida can stay competitive, continue offering better services and minimize the rate of Covid-19 infections and impacts. From the analysis, it was noted that that there was a need to come up with a strategic plan. Various strategies will be helpful for the organization in collaboration with the local authorities in supporting the initiatives and monitoring the progress as well as the management process. As such, four specific strategies have been identified, defence strategy, reinforcement strategy, confrontation strategy, and offensive strategy. Again a directional strategy was explored to help the organization achieve effectively achieve the goals. Therefore, this presented focuses on the strategic plan objectives
Revised Aims, Vision and Values
As a part of the directional strategy, Angels Home Healthcare Florida has Aims, vision and value statements. These, together defines the direction that the organization plans to take. Mission is to create an exceptional experience and care for the seniors in the home health care, memory care, and assisted living. The Vision of the organization is a portfolio of health care and long-term care services to meet the needs of the seniors every time and ensure safety within the next decade. The Value statements include: To build a long trusting relationship with the clients, Responsiveness to our clients and staff is our priority and Integrity is our top guiding principle.
Gap analysis: desired versus actual position
While the organization’s mission is clear on whom they serve and why they serve the population, the mission does not state what kind of image to project to others and what things they bring to the table that others do not. While the organization has a vision, the vision’s timeline is not specific but indicates the next decade. Usually, a good vision should cover from three to five years. Again in terms of value statements, while the organization has value statements, these statements do not reflect how the staff can adhere to these values in the next two and half decades. From this analysis, it is evident that the organization’s directional strategies should be modified to qualify to be among the effective directional strategies.
Overarching Strategy One
The overarching strategy one is connected to the offensive strategy that was formulated earlier. While other sub-strategies were formulated that support the offensive strategy, only one has been used in writing the SMART objectives
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Undertake frequent training programs detailing health waste management for the home health care service professionals connected and associated with Angels Home Healthcare.
The smart objective have been created for the first item and listed below:
We will conduct training sessions twice a month by outsourcing trainers to improve staff knowledge on waste management.
Within three months, we will ensure that every staff attends training to improve their knowledge on waste management.
We will achieve an improvement in effective waste management by at least 40%within the first six months of the training.
Overarching Strategy Two
The overarching strategy two is connected to the confrontation strategy that was formulated earlier. In the earlier stages, three different but related sub strategies were also formulated. However, only one was used in drafting the SMART objectives. The strategy is as follows: Exploit and apply the benefits and versatility of telemedicine by the healthcare team in the remote care for every patient considered a non-priority during the ravaging pandemic. From this strategy a total of three SMART objectives were formulated and are as listed below.
We will increase the use of telemedicine by at least 20% by screening for clients who do not need to be visited physically.
We will improve the awareness of telemedicine use among our staff by at least 75% by the end of the second month.
We will increase our existing telemedicine equipment by 25% through acquisition and purchase of more relevant equipment.
Overarching Strategy Three
The overarching strategy three is connected to the reinforcement strategy that was formulated earlier. In the earlier stages, three different but related sub strategies were also formulated. However, only one was used in drafting