A short review of information and communication technologies available to people professionals and how these can be, or are, used to improve working practices and collaboration. (AC 1.4)
In the human resources department, information and communication technologies (ICT) are essential resources for improving teamwork and streamlining procedures. Real-time communication channels are provided by cloud-based collaboration systems like Microsoft Teams and Slack, which make file sharing and online meetings easy. These platforms improve overall productivity by streamlining project management procedures and encouraging productive teamwork (Talwar et al., 2020).
Furthermore, centralising payroll, performance reviews, and employee data management is made possible in large part by Human Resource Management Systems like SAP SuccessFactors and Workday. HR specialists can improve workforce management procedures by concentrating on key goals by automating these operations.
Virtual learning platforms such as Udemy and LinkedIn Learning offer a wide range of professional development courses to employees, in the context of continuous learning and growth. This makes it possible for people to broaden their knowledge and skill set, which makes the workforce more competent and flexible.
Enterprise Social Networks that enable knowledge sharing and cross-departmental collaboration are Yammer and Workplace by Facebook. Employees may share ideas, cooperate on projects more successfully, and trade best practices thanks to features like knowledge repositories and group discussions. This encourages creativity and boosts productivity (Mehta, Saxena & Purohit, 2020).
A definition of what is meant by organisational culture and an explanation of why it is important to foster an appropriate and effective workplace culture. (AC 2.1)
Organizational culture relates to the shared values, beliefs, norms, and behaviors that characterize an organization and guide the interactions and decisions of its members (Tran, 2021). The culture has a significant impact on how employees perceive the work environment, influencing their attitudes, motivations, and behaviours. It shapes their perception by incorporating the unique identity and personality of the organisation.
Creating a positive organisational culture is of utmost importance for a variety of reasons. First and foremost, a robust organisational culture enhances the morale and engagement of its personnel. Employees who are in sync with the organization’s values and mission tend to display greater motivation, commitment to their work, and productivity . (Lasrado & Kassem 2021). This alignment results in higher levels of job satisfaction and lower turnover rates.
An positive organisational culture also fosters teamwork and collaboration. When employees have a shared sense of purpose and values, they tend to collaborate well, communicate efficiently, and provide mutual support in accomplishing goals (Tran, 2021). This inclusive and collaborative environment promotes a wide range of perspectives, which in turn stimulates innovation, creativity, and successful resolution of problems.
A strong organisational culture helps attract and keep outstanding employees. An inclusive and proficient workforce is attracted to a strong organisational culture that aligns with their values and principles. Research suggests that organisations that cultivate a nurturing and inclusive environment, where employees feel appreciated and essential to the team, are more likely to retain their workforce (Tran, 2021).